CUSTOMERS

I don't have an option to checkout of my cart or pay for my items?

If you are looking to get a shipping quote, please make sure you have put a space in the postal code, just as you would write it. Then it should prompt you to choose a shipping method. Once you select the shipping method you will get the paypal option below it on the screen

If you want to collect in store, then you need to click the red NO beside the 'In-store pickup' and when it becomes green you will get the paypal option below it on the screen.

Can you ship with Canada Post? Is it cheaper?

We certainly can ship via Canada post, we just can't automate it on the webstore platform. If you would like to purchase goods but would prefer Canada post, purchase them to instore pickup and then contact us by email or facebook with the postal address. We will get a quote for you, which you can pay by etransfer or ccard, and we'll get them shipped out!

Do you allow saddle trials?

YES! Saddle trials are important to make sure you have the right fit. We require a copy of your ID and a pre-authorized ccard for the value of the saddle + GST. Saddle trials are 1 week long.

What is your returns policy?

Our store is consignment, so there is a no-returns policy.

Why don't you measure English Saddle gullets in inches point to point?

It is not a true measurement. The tree points in English saddles aren't accessible for us to provide a true tree-point to tree-point measurement. Measuring button to button, does not allow you to accurately compare two saddles as these are not the actual tree points and differ on each brand, style etc. We measure width based on a standard medium bust, so all of the widths for our saddles are directly comparable to each other in the store. They also align with the makers marks for the brands that stamp their widths. Tree points are visible and measurable in Western saddles, this is why they are measured in inches.

 

CONSIGNORS

When can I drop consignment off?

You can drop off consignment anytime during business hours. To save you time, we suggest you print the contract and fill out your inventory before coming to the store. However, you can fill this out in store if you prefer.

What items do you accept on consignment?

All items and apparel related to owning, riding, driving and managing horses. We only ask that items are clean and in good repair.

How do you price items for consignment?

While consignors may opt to price their own items, this is not always the case. When pricing items we consider:

How do I log in as a consignor?

Just click on the Login link in the page header. Your username will be the email you provided us, and the password is the phone number you provided (10 digits) with no spaces or dashes. Phone us at the store if you have any issues accessing your account.

Having trouble accessing the log in?

Try another browser. Internet Explorer doesn't display the pages correctly and sometimes kicks you back to the homepage rather than sending you to log in. You can also try clicking 'Login' or 'Dashboard' above the header if the consignor login button isn't working.

My items are showing as donated, expired or sold expired, what does that mean?

Per your contract with Tudor, items can only remain in the store/on the floor for a set period of time. Items must be sold or collected prior to this timeframe elapsing, or they expire and either become store inventory or the items/their funds are donated to an equine charity. Again, dependent on the terms of your contract.

How do I use my credit or request a payment?

Credit is now available immediately after the sale of an item, we are so excited to be able to offer this new upgrade. We can issue a payment for accounts over $100, however, credit is only available to be requested on or after the 15th of the month following the items sale. Payments take 10 business days to process. Submit your request here.